Clinic Systems Lab / 01
Where does your patient journey go quiet?
3 min · 10 questions · your map at the end
Ten questions about how your practice communicates with patients, from the first search through to a return visit. At the end you'll see which parts of the journey hold, which leak, and which have no consistent system behind them.
What comes back
- 01Found
- 02Contacted
- 03Booked
- 04Visit
- 05Return
- 06Referred
Each stage comes back as holds, leaks, or silent.
This asks only about your processes. Do not enter patient names, records, diagnoses or any other protected health information. Nothing here asks for it.
1 / 10
A potential patient searches online for one of your main services nearby. How confident are you that your practice is easy to find?
If your front desk misses a call during business hours, what happens?
Someone contacts the practice at 9pm. When do they receive a useful response?
When someone submits a website form or online inquiry, how is it handled?
Someone messages the practice on Instagram or Facebook asking about a treatment. What happens to it?
Can a new patient book an appropriate appointment without calling the office?
How are appointment confirmations and reminders handled?
What happens after a patient misses or cancels an appointment?
How does the practice know when a patient may be due to come back?
After a good visit, does anything consistently ask the patient for a review or a referral?
Pick the closest answer. It moves on by itself. You can go back.
Your result
Your patient communication map.
Every stage
- Found
- Contacted
- Booked
- Visit
- Return
- Referred
Where to start
See what you answered, stage by stage
You found the gap.
I can help build the system around it.
Named so you can see what the work actually involves: not a quote, and not a promise about what it would do.
Talk about my practiceWant your map sent to you?
I'll email a copy, and I read every one of these myself: so if you reply, the first thing you hear back is about your practice rather than a template.
Clinic Systems Lab
- 01 Patient Communication Audit You are here
- 02 Workflow Automation Builder Map a workflow
- 03 Front Desk Coach Start a practice session
- 04 Vendor & Ownership Map Map my practice
- 05 Tracking Blind Spot Check Check my visibility